Refund Policy

You may return products that are unused, in their original packaging, and in the same condition you received them within 3 days, e.g. of the purchase date. Returns are not accepted for list specific items or categories, e.g., perishable goods details are given below:

  • Electronics
  • Home Kitchen
  • Clothing:We are very sorry that you are not 100% satisfied with your purchase! Although undergarments and clothing are not eligible for returns due to hygiene and safety issues, if there is a quality issue, we will offer a refund/replacement.

Return Applicable Only on Jeans,Kurti,Top,. Items returned within 3 days of their original shipment date in the same as new condition will be eligible for a full refund or store credit.

Return Process:

  • To initiate a return, please contact our customer service team at customer service email helpdesk@marsfashions.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to return the item.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part. We recommend using a trackable shipping method for returns.Refunds will be charged back to the original form of payment used for purchase.
  • All sale items are Final purchases
  • Cancellation before Shipping:In case you change your mind after placing the order but before your order has been shipped, you can:Cancel the order drop us an e-mail at helpdesk@marsfashions.com or Whatsapp us on +91-9667391356 with your order number.

Exchange Policy:

Exchange & Refund Eligibility

  • We offer exchanges for defective or damaged items. If you need to exchange a product, please contact our customer service team helpdesk@marsfashions.com within 2 days, e.g., 3 days after receiving the item.

Exchange Process

  • To initiate an exchange, please contact our customer service team at [customer service email helpdesk@marsfashions.com with your order number and details of the issue. We will guide you through the exchange process contact Information:
  • If you have any questions about our refund and return policy, please contact us at [customer service email helpdesk@marsfashions.com .
  • Note: This policy is subject to change without notice. Please check our website for the most up-to-date version.
  • As long as your order has not been shipped, we can cancel it and refund your entire paid amount.
  • No Return of Used, Worn, Washed, or Damaged Items
  • For any quality-related return issues, the client has to share the Video & photograph & of the product and mention the issue with the quality on Whatsapp at
    +91-9667391356 within 12 hrs. of delivery of the product.
  • We will accept returns ONLY on unused, unworn, unwashed, and undamaged products, received in the original packaging and in original condition. The final decision on the refund or exchange is under the sole discretion of Mars Fashions

Refund Policy:

  • Refund Eligibility:

We offer refunds on products that are defective, damaged during shipping, or if you receive the wrong item. To be eligible for a refund, you must notify us within a number of 3 days of receiving the product.
Non-Refundable Items:

  • Some items are non-refundable, including list specific items or categories, e.g., digital downloads, gift cards. Please check the product description before making a purchase.
    Non-refundable goods details are given below:
  • Electronics
  • Home Kitchen
  • Toyes
  • Bra

Refund Process

To initiate a refund, please contact our customer service team at [customer service email] with your order number, a description of the issue, and supporting evidence such as photos. In specific cases, we may require you to provide a 360-degree video of the complete product.

Refund for Orders Delayed or Not Received:

If your order is significantly delayed or not received, please contact our customer service team for assistance. We will investigate the issue and, if necessary, process a refund.

Refund for Products Damaged or Incorrect/Missing:

If you receive a damaged product or if there is an error in your order, incorrect or missing products. Please notify us immediately. We may request a 360-degree video of the damaged item or the complete product to assess the issue.

Refund for Order Cancellation:

Orders can be canceled within a number of hours, e.g., 24 hours of purchase. After this period, orders may have already been processed for shipping, and cancellation may not be possible.

Return Policy

Return Eligibility:

  • You may return products that are unused, in their original packaging, and in the same condition you received them within a number of days, e.g., 3 days after the purchase date. Returns are not accepted for [list specific items or categories, e.g., perishable goods.

Return Process:

  • To initiate a return, please contact our customer service team at customer service email helpdesk@marsfashions.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to return the item.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part. We recommend using a trackable shipping method for returns.
  • If you have any questions about our refund and return policy, please contact us at customer service email helpdesk@marsfashions.com

Unacceptable Disputes.

  • Mars Fashions shall not accept any unreasonable disputes, including but not limited to:
  • The Buyer does not like it.
  • The product description is not real.
  • Products smell unusual.
  • The buyer ordered the wrong items or SKU.
  • The shipping address was provided incorrectly.
  • Product difference was negotiated in advance.
  • Tracking information deleted by logistics companies or local post offices.
  • h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

Note: This policy is subject to change without notice. Please check our website for the most up-to-date version.

Refund and Return Policy:

Effective Date: 20.01.2024

Thank you for shopping at www.marsfashions.com. We appreciate the trust you have placed in us and want to ensure that you have a satisfying experience with your purchase.